‘Technical glitch’ drives British Airways flights as customers slam ‘abysmal’ experience | World | News

Angry passengers have taken to social media for an explanation after it was reported that British Airways flights were grounded around the world. Footage on social media showed massive groups of people waiting at airports and checking their phones for updates on the situation.

A customer called the airline’s IT system a ‘shame’ on Twitter as it revealed all British Airways flights had been grounded for at least four hours.

British Airways explained that the problem is due to a “technical issue” with a “third-party flight planning provider”.

They also apologized to customers and pledged to resolve the issue “as soon as possible”.

Customers have noticed that British Airways has taken its time to officially explain why travel has stopped.

British Airways instead initially opted to respond directly to affected customers on social media.

One customer wrote: “Weird that no one tweeted that the whole [British Airways] the computer system is down and all flights in the world have been grounded. So if you’re stuck, that’s why!

The issue affects John F Kennedy International Airport, as a passenger posted a video showing a crowd of people waiting with their bags and checking their phones for updates.

The passenger said, “All the fun and games at JFK. All [British Airways] grounded flights due to an issue with their flight mapping system and now we have multiple alarms going off on departures.

Other customers joked about the situation, with one saying he now had time to read his book.

Another customer joked that British Airways should either provide his flight to London or give him coffee.

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In a later update, British Airways said: “Our flights due to leave the US this evening are currently delayed due to a technical issue with our third party flight planning provider, which we are urgently investigating. .

“We are sorry for any disruption this will cause to our customers’ plans, our goal is to get these flights departing as soon as possible.”

Charlie Scott, editor of football news website The Atheltic, also inquired about the situation.

He asked on Twitter: “[British Airways] what’s going on with your flights around the world? »

Mr Scott noted that his flight from JFK airport was supposed to leave “on time” but they were still waiting an hour and a half after the supposed take off.

He said: “There was no communication from anyone. Abyssal customer service and experience.”

He also noted that “thousands of people” were still waiting for an update from the airline.

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The delay comes just hours after ‘chaos’ at Heathrow Airport left passengers waiting several hours for their luggage to arrive after landing their British Airways flights.

A frustrated traveler tweeted that the airport was an “absolute shambles”.

They added: ‘No ground staff available to dock the plane so passengers (including us) sit for hours on the plane after landing.

“No porters either. Hundreds of people waiting for their suitcases for hours. What is happening ?

Another annoyed passenger said the place was in ‘chaos’ due to no staff being available and their Christmas gifts to loved ones had gone missing.

They said, “I’m going to see my friends and family with 1 outfit and 0 Christmas presents. MERRY CHRISTMAS.”

More passengers could have more chaos over the holidays, as Border Force personnel are due out this week on December 23 and will continue to strike for eight days over Christmas until December 31.

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